Terms and Conditions MyWinBet – Platform Usage Guidelines

By accessing, registering for, or using the MyWinBet platform in any way, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated as part of this agreement.

These terms constitute the entire agreement between you ("Member" or "User") and MyWinBet ("Platform", "we", or "Company"). This agreement takes effect from the date you first register or use the platform.

To register and use the MyWinBet platform, you must meet all of the following requirements without exception:

• Age at least 18 years old at the date of registration
• Individuals using the platform solely in your own personal capacity, and not on behalf of another person
• Not involved in, or suspected of involvement in, money laundering or terrorism financing activities
• Not currently on any active gaming exclusion or self-exclusion list
• Having full legal capacity to enter into a binding contractual agreement

MyWinBet reserves the right to request proof of age at any time and to suspend or close any account that fails to verify age eligibility within the specified period.

During registration, you are required to provide truthful, accurate, and complete information including your full name, date of birth, mobile number, and an active email address. MyWinBet uses this information for identity verification and regulatory compliance purposes.

Know Your Customer (KYC) Process

Before making your first withdrawal, or when requested by our team, you are required to complete the KYC process by submitting the following documents:

• Copy of Malaysian Identity Card (MyKad) — front and back
• A selfie holding your MyKad for live identity verification
• Proof of payment method ownership (bank statement or e-wallet account screenshot)
• Additional documents such as utility bills or bank statements may be requested for address verification

The KYC process is typically completed within 24 business hours. Failure to complete KYC within the specified period may result in a temporary suspension of withdrawal access until verification is complete.

MyWinBet accepts deposits via multiple verified payment methods including instant bank transfer via FPX, Touch 'n Go eWallet, GrabPay, DuitNow, and selected cryptocurrencies. All deposits are processed in real time once confirmation is received from the payment provider.

Deposit Limits and Conditions

• The minimum deposit is MYR 10 for most payment methods
• Maximum daily deposit limits vary by payment method and your account level
• You may only deposit funds from legitimate sources and in your own name
• Deposits from third-party accounts are not permitted and may result in account closure
• MyWinBet is not responsible for delays caused by payment providers

Withdrawals from your MyWinBet account are subject to the following conditions and are processed in the order requests are received by our system.

Withdrawal Conditions

• Minimum withdrawal is MYR 30 for bank transfers and e-wallets
• KYC must be fully completed before your first withdrawal can be processed
• Withdrawals must be made to an account or wallet registered in the account holder's name
• Any active bonus wagering requirements must be fulfilled before balances can be withdrawn
• MyWinBet reserves the right to request additional verification for withdrawals exceeding a certain amount

Valid withdrawals are typically processed within 3 to 10 minutes for instant bank transfers and 5 to 15 minutes for e-wallets. Withdrawals requiring manual review may take up to 24 business hours.

All bonuses, promotions, and special offers provided by MyWinBet are subject to the specific terms and conditions stated alongside each offer. The following general terms apply to all bonuses unless otherwise stated:

• Welcome bonuses are only available to new members registering for the first time
• Each bonus carries a wagering requirement that must be fulfilled before any withdrawal can be made from bonus funds
• The validity period of each bonus is stated in the terms of each promotion — expired bonuses will be automatically forfeited
• Bonuses cannot be transferred between accounts or directly converted to cash
• MyWinBet reserves the right to withdraw bonuses if fraud or promotion abuse is suspected
• Accepting a bonus means you agree to the specific terms and conditions of that promotion

All games available on the MyWinBet platform use a certified Random Number Generator (RNG) audited by an independent body. Every game outcome is final and cannot be disputed unless there is clear evidence of a significant technical failure.

Technical Decisions

In the event of a technical failure, connection disruption, or any system issue occurring during a game session, MyWinBet reserves the right to:

• Cancelling affected rounds or bets and returning the wagered amount to the account balance
• Resuming a round based on data saved in the system if the game outcome has already been determined
• Making a final decision based on server records accepted as authoritative

Decisions made by game providers (third parties) are final in all disputes relating to the game mechanics themselves.

Using the MyWinBet platform for any of the following activities is strictly prohibited and may result in immediate account closure, balance forfeiture, and legal action where applicable:

• Registering using a false identity or another person's information
• Using automated software, bots, or scripts to play games
• Exploiting bugs, technical vulnerabilities, or inconsistencies in the system
• Colluding with other players to manipulate game outcomes (collusion)
• Depositing or withdrawing funds on behalf of another individual
• Using the platform for money laundering or any illegal financial activity
• Selling, transferring, or trading your account to another party
• Any form of use that contravenes applicable Malaysian law

The collection, use, and protection of your personal information is governed by MyWinBet's Privacy Policy, which forms part of this agreement. By using the platform, you consent to the data collection and processing practices described in our Privacy Policy.

In short, MyWinBet collects information necessary for platform operations, legal compliance, and service improvement. We do not sell or share your personal information with third parties for marketing purposes without your consent.

For more information on how we handle your data, your rights as a data subject, and how to contact us regarding privacy, please refer to MyWinBet Privacy Policy.

MyWinBet provides the platform on an "as-is" basis without any express or implied warranties. To the extent permitted by law, MyWinBet is not liable for:

• Indirect, incidental, or consequential loss or damage arising from use of the platform
• Service disruptions due to scheduled or unscheduled maintenance
• Data loss resulting from technical failures beyond our reasonable control
• Game outcomes affected by poor internet connectivity on the user's end
• Actions or omissions by third parties, including game providers and payment processors

In no event shall MyWinBet's total liability to you exceed the amount you deposited into your account during the thirty (30) days prior to the claim arising.

MyWinBet reserves the right to suspend or close any user account for the following reasons without prior notice if circumstances require:

• Violation of any part of these Terms and Conditions
• Suspected fraudulent activity, money laundering, or other illegal activities
• Failure to complete the KYC process within the specified timeframe
• Request by regulatory authorities or law enforcement
• At the user's own request through the self-exclusion option

When an account is closed for legitimate reasons, the remaining balance (after deducting any ineligible bonuses and funds suspected of originating from fraudulent activity) will be returned to the original payment method within a reasonable timeframe.

MyWinBet reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Significant changes will be communicated to registered members via an in-platform notice or by email to the registered address.

It is your responsibility to review this page periodically for the latest updates. Continued use of the MyWinBet platform after any changes to the terms take effect will be considered your acceptance of the revised terms.

The date of the last update will always be displayed at the top of this page for your reference. If you do not agree with any changes, you should stop using the platform and contact us to close your account.